Privacy Policy

Last updated: 18 July 2026

Who we are

BJM Door Solutions ("we", "us", "our") provides automatic door installation, repair, and servicing across Greater Manchester. We are registered in England and Wales (Company Number 16097078) and operate the website bjmdoorsolutions.co.uk.

We are the data controller for the personal information collected through this website. If you have any questions about this policy or how your data is handled, contact us at bjmdoorsolutions@gmail.com or on 07799446938.

Information we collect

Information you give us. When you use our enquiry or callback forms, we collect the details you provide — typically your name, email address, phone number, postcode, the type of door or service you're asking about, and your message. If you call or email us directly, we collect the information you share during that conversation.

Information collected automatically. Like most websites, we use analytics and advertising tools that collect technical information about your visit — such as pages viewed, approximate location, device and browser type, and how you arrived at our site. See "Cookies and third-party services" below.

We do not knowingly collect information from children, and our services are aimed at businesses and adults.

How we use your information

• To respond to your enquiries and provide quotes for installations, repairs, and servicing
• To arrange and carry out the work you've asked us to do, including emergency callouts
• To keep records of work carried out, including compliance and service documentation
• To understand how our website is used so we can improve it
• To measure the effectiveness of our advertising

We do not sell your personal information, and we do not send marketing emails unless you have asked us to.

Legal bases

Under UK data protection law (UK GDPR), we rely on: contract — to provide quotes and carry out work you've requested; and legitimate interests — to operate and improve our website, respond to enquiries, and measure the effectiveness of our advertising.

Cookies and third-party services

Our website uses the following third-party services, which set cookies or collect technical data:

• Google Analytics — helps us understand how visitors use the site (pages visited, time on site, how you found us).
• Google Ads — measures whether our advertising leads to enquiries (conversion tracking).
• Elfsight — displays our Google customer reviews on some pages.
• Google Fonts — loads the typefaces used on this site from Google's servers.

These providers have their own privacy policies: Google and Elfsight. You can control cookies through your browser settings, and opt out of Google Analytics using Google's opt-out tool.

Who we share information with

We only share your information where necessary to run our business: with the service providers listed above, with suppliers or manufacturers where needed to complete your job (for example, ordering parts), and where we are required to by law. We never sell your details to third parties.

How long we keep your information

We keep enquiry details for as long as needed to deal with your enquiry. Where you become a customer, we keep records of work carried out (including service and compliance documentation) for as long as reasonably required for warranty, safety compliance, legal, and accounting purposes.

Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Ask for your information in a portable format

To exercise any of these rights, email bjmdoorsolutions@gmail.com. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.